SkyGuide for Crews
Airline Reserve and Scheduling Questions
What Records Should Crews Save After a Schedule Change?
A complete before-and-after record—schedule, timestamps, messages, pay data, and contract references—is the best foundation for a reliable answer or grievance review.
Reviewed against primary U.S. sources - July 15, 2026
SkyGuide
Contract answer preview
"What facts matter before I ask about this contract issue?"
Short answer
Save the original assignment, every revised assignment, report and release times, call or message history, names or desk identifiers, delay and cancellation details, hotel or transportation records, pay and credit displays, and the exact contract language you believe applies. Preserve screenshots before systems overwrite them.
Supported now: United and American flight attendants and pilots, Alaska flight attendants, and Delta pilots.
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The original pairing, reserve status, days off, and pay projection show what the airline changed. Without that baseline it can be difficult to prove lost credit, displaced rest, or a changed return time.
Create a neutral timeline
List events in order with local time zone and avoid conclusions in the timeline itself. A factual chronology makes it easier to identify the controlling provision and reduces arguments over memory.
Preserve deadline information
Contracts often impose short time limits for notice, pay claims, or grievances. Save the date you learned of the event and check current union procedures promptly; a strong claim can still be lost to a missed deadline.
This page provides general U.S. educational information, not legal advice or an individual legality determination. Regulations, agreements, side letters, policies, and facts can change the result. Use current official channels for safety decisions, discipline, medical or leave issues, and grievance deadlines.
Primary sources
Use the current regulation, agency guidance, and your current collective bargaining agreement for an individual decision.
- National Mediation Board: Arbitration Overview
National Mediation Board - National Mediation Board: Representation and Collective Bargaining Overview
National Mediation Board
Related crew questions
How does flight attendant reserve work?
Flight attendant reserve is contract-specific availability for assignments; call windows, order, days, guarantees, and release rules differ by airline.
Reserve and schedulingHow long can a flight attendant be on reserve?
There is no single U.S. industry-wide reserve duration; monthly status, daily availability, rotation, and conversion rules come from each airline's agreement.
Reserve and schedulingCan scheduling call a flight attendant on a day off?
Whether scheduling may contact or assign a flight attendant on a day off depends on the CBA, the type of day, notice, legality, and emergency or junior-assignment provisions.
Reserve and schedulingWhat is junior assignment for flight attendants?
Junior assignment is a contract-defined process for assigning open flying, often in reverse seniority, but triggers, order, exemptions, and pay vary by airline.